Street cleaning contractors say sorry after losing woman’s dead cat
Ivan cannot be buried because Veolia don't know what they did with him
07 December, 2017 — By Tom Foot
CAMDEN’S private street cleaning contractor has apologised for losing a dead cat, leaving the owner unable to bury her pet.
Veolia admitted it had not followed its own procedures after the body of Ivan, a five-year-old, brown-and-white cat, was found by a street sweeper in Canfield Gardens, West Hampstead, last month.
Its owner, who did not wish to be named, contacted the company to have the cat returned so she could bury it – but was told it could not be found.
In an official complaint, she said: “I still need an answer from Veolia – where is my cat so I can bury him? I don’t care about the condition of his body. A cat or dog is a member of somebody’s family and not garbage to be thrown away.” A neighbour is believed to have paid £10 to a street sweeper to take it away but the owner was unable to get it back despite 17 days of calls. Because the dead cat was not officially reported by a resident, it was not logged in Veolia’s system.
“I am the legal owner of my cat so I have the right to know what happened to him,” the woman said. “A street crew have a pretty good idea it could well be a microchipped pet with an owner who needs to be informed.”
A Veolia spokesperson said: “We would like to sincerely apologise to the resident for the additional stress we have caused in this already upsetting situation and are making contact with her to offer our condolences personally. “We have reminded all staff of the correct procedures to follow.”